The power of social media is well known to the modern marketer now days.
For the first time in history, we are all connected at the touch of a button. No matter where you are in the world, people can stay connected and communicate with each other.
If people want to reach out to a family member, a friend or even a complete stranger, social media is the place they go. This is also the case when customers are looking to purchase a product or service. Whats the go to place? You guessed it, social media.
The first stop for most customers in 2017 when looking for reviews: social media.
Queries. Complaints. Feedback. Whatever it is your customers want to find out or communicate to your business, you can bet that it will happen on social media.
Your reputation is on the line 24 hours a day, 7 days a week, 365 days a year. One customer's negative comments, if handled incorrectly, can have a rippled effect impact millions of potential customers decisions.
How you and your business handle the situation, and interact with potential and existing customers, will impact how others view your business. Can you ensure you won't compromise your brand?
The quality of your customer service can make or break your business. Now, more than ever, it is important to manage your online reputation and show off your excellent customer service to everyone. And there is no better way to do it than on social media.
Social media can be an extremely rewarding area of your business, you just need to know what to do (and what not to do) online.
These hints and tips from Headway Capital’s infographic will give you a great place to start for your customer service on social media:
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